Driver Services

Helping you get the best out of your vehicle

Here at LeasePlan we offer a range of services that will help you and your company get on with your day and save you time whilst out on the road.

Driver enquiry form

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FBT Tool

Simple for you and your drivers - it’s accurate, timely and cost effective.

Each month, LeasePlan’s Fringe Benefit Tax (FBT) Tool will email your drivers a return for online completion. The FBT Tool will then collate the information received from your drivers to assist you in completing your return for the IRD.

The functionality is so easy to use. Your drivers will be more likely to report exempt days and they can easily include the details of personal contributions. The database does the administration for you and even lets you know when the FBT data is available to use.

 

There are automated follow up processes for those drivers who fail to provide their FBT information, which saves you time and improves the accuracy of your data.

Any modifications to your fleet information can be easily updated once we have been advised. You will have instant access to your current FBT information and up to ten years of archived data.

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Fuel cards

Is your fuel card lost, stolen or damaged? Let us know immediately so we can make sure it is cancelled.

Have you lost your fuel card?

For lost or stolen fuel cards, please call LeasePlan immediately on 0800 LEASEPLAN (532 737)

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Expense Claim?

Send us the details of your expense claim. You will need a photo or scanned receipt ready to upload.

upload another receipt?

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Change driver details

Are you a new driver for this vehicle?

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Drivers FAQs

Fuel Card

Q. Where is my new fuel card?
A. If you have not received your fuel card in (7-10) working days, call 0800 LEASEPLAN (0800 532 737).

Q. What is my fuel card’s PIN?
A. You will have been sent an email containing your PIN. If this has been lost, call us on 0800 LEASEPLAN (0800 532 737) and we’ll be able help.

Q. What do I do if my fuel card does not work?
A. Check the expiry date and the registration on the card. Also ensure that you are using the correct fuel card for the station you are at. If you still have issues call us on 0800 LEASEPLAN (0800 532 737).

Q. What do I do if my fuel card has been lost or stolen?
A. Immediately call us on 0800 LEASEPLAN (0800 532 737).

Q. I need a new fuel card, what do I need to do?
A. Simply fill out a Fuel Card request form in the LeasePlan NZ Website or call us on 0800 LEASEPLAN (0800 532 737).

Q. What can I purchase with my fuel card?
A. In addition to purchasing the fuel for your vehicle, check your card for other products and services approved by your Fleet Manager (like oil and car wash). If this is not shown on the card call us on 0800 LEASEPLAN (0800 532 737).

Q. Can I add more options to my fuel card?
A. You will need to discuss this with your company’s (internal) Fleet Manager. You can then email the approval to contact@leaseplan.co.nz and a new fuel card may need to be ordered.

RUC / WoF / CoF / Registration

Q. What do I need to do if my Road User Charges label has expired?
A. It is a legal requirement that you correctly display a valid RUC label at all times. Call us on 0800 LEASEPLAN (0800 532 737) immediately so we can send you a temporary label.

Q. How do I request a new Road User Charges label?
A. Fill out a Road User Charge Request form in the LeasePlan NZ LeasePlan Website or call us on 0800 LEASEPLAN (0800 532 737).

Q. What shall I do if my hubodometer is faulty?
A. Call us on 0800 LEASEPLAN (0800 532 737) and we will fill out a RUCHO form for you.

Q. What do I do when I need a WoF or CoF inspection?
A. Call us on 0800 LEASEPLAN (0800 532 737).

Q. What shall I do if I have lost my registration?
A. It is a legal requirement that you correctly display a valid registration at all times. If you have lost your registration label complete the Registration request form in the LeasePlan NZ Website, or call us on 0800 LEASEPLAN (0800 532 737).

Break Down

Q. My vehicle is broken down, what do I need to do?
A. Call us on 0800 LEASEPLAN (0800 532 737).

Q. My windscreen is broken, what do I need to do?
A. Call us on 0800 LEASEPLAN (0800 532 737).

Accidents

Q. I had an accident, what do I need to do?
A. If required, you should call the Emergency Service (111) in the first instance. Then at your earliest convenience call us on 0800 LEASEPLAN (0800 532 737) to let us know about the incident. We’ll help take care of the insurance and repair and get you back on the road quickly.

Accessories

Q. How can I add accessories to my vehicle?
A. Please discuss this with your company’s fleet manager.

Servicing/Maintenance

Q. What should I do when my vehicle needs maintenance or servicing?
A. LeasePlan will send you a reminder when your vehicle is due for its scheduled servicing. Call us on 0800 LEASEPLAN (0800 532 737).

Q. My vehicle is off the road, I need a temporary replacement vehicle.
A. Check with the workshop your vehicle is at if a courtesy vehicle is available. If not, call us on 0800 LEASEPLAN (0800 532 737).

Tyres

Q. What do I do when I need my tyres checked / replaced or my wheel aligned?
A. To find your closest approved tyre workshop call us on 0800 LEASEPLAN (0800 532 737).

Driver Responsibilities

Q. What am I responsible for as a driver of a LeasePlan vehicle?
A. Please check our driver responsibilities section in your LeasePlan NZ Website.

Q. How can I update my driver information?
A. You can update your driver information in the LeasePlan NZ Website, or call us on 0800 LEASEPLAN (0800 532 737).

Fringe Benefit Tax (FBT)

Q. How can I log into the FBT tool?
A. If your vehicle attracts FBT, you will receive monthly FBT emails, simply click on the link in this email. If you want to log in at other times, your log in details can be found in your monthly email.

Q. My password/login details don’t work, how can I log into the FBT tool?
A. Call us on 0800 LEASEPLAN (0800 532 737) and we’ll be able to help.

Infringements

Q. What do I need to do when I receive an infringement notice?
A. Please pay the fine directly to the issuing authority and let LeasePlan know that you’ve paid the fine by sending us a copy of the receipt for payment to infringements@leaseplan.co.nz.

Q. Where can I pay my infringement?
A. Please pay the fine directly to the issuing authority. The details will be on your infringement notice.

Q. How can I dispute an infringement?
A. In order to dispute an infringement, you need to request the Infringement Notice to be re-issued in your or the company’s name. Provide us the driver’s name, physical address, driver’s licence number and date of birth to infringements@leaseplan.co.nz.

End of Lease

Q. What do I need to do to fulfil my end of the lease responsibilities?
A. When you return your vehicle, you must also return all vehicle accessories you were given at the beginning of the lease (these may include 2 sets of keys, cargo mats, roof racks etc). For more information please consult our Fair Wear and Tear guidelines.

Q. Where do I need to take my vehicle at the end of the lease?
A. If you are picking up a new vehicle then you can leave your old LeasePlan leased vehicle with the dealer you are picking your new vehicle up from.
If you are not replacing the vehicle then it can be dropped off at any Turners branch or we can help arrange a pick up from any business address (this may incur additional charges).

Q. Can I purchase my vehicle at the end of the lease?
A. Yes, you can. At LeasePlan we are obliged to obtain a fair market value for all of our vehicles. Accordingly we sell most of our vehicles through an auction process. Let us know if you are interested in purchasing your vehicle and we will advise you when and where the auction for your vehicle is and you will be able to bid on your vehicle at auction.