Last updated: 25 March 2019

LeasePlan Global Privacy Statement

LeasePlan Corporation NV and its related entities are committed to protecting the privacy of the personal information collected and processed by us. Compliant privacy and data security practices have therefore become integral components of LeasePlan’s Services, corporate governance, accountability and risk management. We process only such personal information as is necessary for the provision of the relevant Services.

Please read this Privacy Statement carefully so that you understand how we collect and use your personal data.  For information about how LeasePlan New Zealand collects and handles your personal data, please refer to LeasePlan New Zealand’s privacy policy.

 

Scope of this Privacy Statement

This Global Privacy Statement (“Statement”) describes our practices in connection with personal information that we collect from:

i. Website visitors/users (“Website Visitors”)
ii. Business Clients (“Clients”);
iii. Clients’ employees/drivers (“Drivers”).
(Individually and collectively also referred to as “you”)

 We collect and use your personal information through our various vehicle and fleet leasing, management, and driver mobility services, as further described in Section 1 (“Services”). 

 

1. For which purposes do we process your personal information?

1.1 DATA REGARDING WEBSITE VISITORS.  

WEBSITES.  

To communicate with you.   

  • What does this purpose entail?
    We collect your information when you contact us via one of our online contact forms, for example, when you send us questions, suggestions, compliments or complaints, or when you request a quote for our Services.
     
  • Which personal information do we process for this purpose?
    For this purpose we may collect any information that you provide to us in your message. 
     
  • With whom do we share your personal information?
    See section 2.

 

For surveys or other (marketing) communication.    

  • What does this purpose entail?
    We process your personal information when we send you periodic surveys to request your feedback on our Services and other services performed on the vehicle. Or when we send you marketing communication, to keep you updated on events, special offers, possibilities and current and future products and services of LeasePlan. When we contact you in regard of surveys or marketing communication, we will do so either by email or by postal newsletters/brochures/magazines (postal mailings). If you would no longer like to receive surveys or marketing communication from us, please contact us via the contact details provided in this Statement.
     
  • Which personal information do we process for this purpose?
    For this purpose we process your name, your address, your email address and topics you may be interested in (as may be indicated by you on our website). 
     
  • With whom do we share your personal information?
    See section 2.

 

SOCIAL MEDIA.

To facilitate social sharing functionality.  

  • What does this purpose entail?
    Our websites may contain various social media sharing functionalities, such as Facebook, Twitter or LinkedIn buttons, which you may use to share information provided on our websites with the social media of your choosing. Our websites may also contain links to our own social media pages, such as our LeasePlan Facebook or LinkedIn pages or our Twitter feed. 

    Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Twitter, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any personal information you disclose to other organizations through or in connection with our social media functionalities.
  • Which personal information do we process for this purpose?
    For this purpose we process your name, email address, photo, list of social media contacts and any other information that may be accessible to us when using social media functionalities.
  • With whom do we share your personal information?
    See section 2.

 

COOKIES AND SIMILAR TECHNOLOGIES.  

Any processing of your personal information via cookies will take place in accordance with LeasePlan New Zealand’s Privacy Policy.

 

LEASEPLAN BUSINESS PURPOSES.    

Management reporting.    

  • What does this purpose entail?
    We process personal information for various LeasePlan business-related purposes, such as data analysis, audits, developing new products, enhancing, improving or modifying our websites and Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
     
  • Which personal information do we process for this purpose?
    For this purpose we may process your name, your email address, your IP address and any other information mentioned in this Statement or otherwise provided to us by you, if such is required for one of the purposes mentioned in the previous paragraph. 
     
  • With whom do we share your personal information?
    See section 2.

 

Compliance with laws and legal obligations and protection of LeasePlan assets and interests.     

  • What does this purpose entail?
    We will process your personal information as appropriate or necessary (a) under applicable law, including laws outside your country of residence and including regulatory guidelines (e.g. counterparty due diligence, money laundering, financing of terrorism and other crimes); (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions and other applicable policies; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
     
  • Which personal information do we process for this purpose?
    For this purpose we process your name, your contact information, your correspondence with LeasePlan, your use of any of our Services and any other information mentioned in this Statement or otherwise provided to us by you as set out in LeasePlan New Zealand Privacy Policy, if such is required for one of the purposes mentioned in the previous paragraph. 
     
  • With whom do we share your personal information?
    Only if we are required to do so by law or regulatory guidelines, your personal information will be provided to supervisory agencies, fiscal authorities and investigative agencies. See also section 2.

 

1.2 DATA REGARDING DRIVERS.    

DRIVER CONTACT.    

To communicate with you.  

  • What does this purpose entail?
    You can contact us by various means (such as email or telephone, or via our website). In this case we will use your personal information to answer your question/request. We can also contact you in relation to your vehicle or other relevant driver-related issues.
     
  • Which personal information do we process for this purpose?
    For this purpose we process your name, your contact information, your correspondence with LeasePlan pertaining to your question/request and all other personal information you provide to us and/or which is necessary to appropriately respond to you, including your vehicle registration number.
     
  • With whom do we share your personal information?
    See section 2.
     

For surveys or other (marketing) communication.  

  • What does this purpose entail?
    We process your personal information when we send you periodic surveys to request your feedback on our Services and other services performed on the vehicle. Or when we send you marketing communication, to keep you updated on events, special offers, possibilities and current and future products and services of LeasePlan. When we contact you in regard of surveys or marketing communication, we will do so either by email or by postal newsletters/brochures/magazines (postal mailings). If you would no longer like to receive surveys or marketing communication from us, please contact us via the contact details provided in this Statement.
     
  • Which personal information do we process for this purpose?
    For this purpose we process your name, your address, your email address, your vehicle registration number and your interests (as indicated by you). 

     
  • With whom do we share your personal information?
    See section 2

 

VEHICLE SERVICES.    

Management of the vehicle.  

  • What does this purpose entail?
    We process your information in relation to administering your use of the vehicle and to handle the day-to-day management of the vehicle. 
     
  • Which personal information do we process for this purpose?
    For this purpose we process your name, address, (company) email address, lease category, vehicle registration number, make and model, service history and operational contact with you. In addition, you may provide certain information regarding vehicle management to us through LeasePlan applications and portals, or when you call LeasePlan.

     
  • With whom do we share your personal information?
    We share information regarding management of the vehicle with our Clients (your employer). See also section 2.

 

Repair, maintenance and tyres.     

  • What does this purpose entail?
    We may process your information in relation to providing repair and maintenance Services and tyres Services for your vehicle.
     
  • Which personal information do we process for this purpose?
    For this purpose we collect your vehicle registration number, make and model and operational contact with you. 
     
  • With whom do we share your personal information?
    We may share information with our Clients (your employer) and with third parties performing maintenance/repair on the vehicle or changing or replacing tyres. See also section 2.

 

Accident management.    

  • What does this purpose entail?
    We may process your information by authorising a service provider to record and administer accidents that you and/or your vehicle may have been involved in, to restore mobility and handle damage. 
     
  • Which personal information do we process for this purpose?
    For this purpose our service provider may collect the following personal information: 
     
  • From you: your name, contact details, vehicle details, accident details, damage details, photos of the incident, date of birth, number of passengers in the vehicle, information of witnesses to the accident (if applicable) and any other information you choose to provide to us in the context of the accident (including any information pertaining to possible injuries).
     
  • From third parties, such as individuals involved in the accident or insurance companies: information of third parties involved in the accident/incident (such as the identity of your passengers, driver and passengers of third-party vehicles, and other third parties involved), information of other third parties (such as witnesses, investigating police officers and others) insurance information, information about the incident and third-party claims.
     
  • From authorities (such as police): police reports and witness statements. 
     
  • With whom do we share your personal information?
    We may share this information with our Client (your employer) through our (International) Fleet Reporting Tool.  We and our service provider may also share certain information with dealers/garages, body repair shops, car fitters, car insurance companies (which may be both affiliated and third-party car insurance companies) and professional experts employed on our behalf or on behalf of third parties (such as lawyers, medical experts, investigators, etc.) for the purpose of damage or claim resolution. See also section 2. 

 

Traffic and parking fines management.   

  • What does this purpose entail?
    As the registered owner of the vehicles, traffic and/or parking fines incurred by Drivers of the vehicles may be addressed to LeasePlan by the authority or operator that issued a specific traffic or parking fine. 
    We process your personal information for the purpose of processing and managing the payment of the fine.
     
  • Which personal information do we process for this purpose?
    We process information that we receive from the authorities or operators which may include your name, address driver’s licence number and vehicle registration number, the nature, place and time of the offence/incident committed by you and the imposed fines.
     
  • With whom do we share your personal information?
    LeasePlan may need to share this information with our Client (your employer) in certain situations, for example, to identify the driver of the leased vehicle.  See also section 2.

 

Fuel card and tolls.

  • What does this purpose entail?
    Our Services includes a fuel card program. We may further collect certain information to manage toll-related activities of a fleet.
     
  • Which personal information do we process for this purpose?
    For this purpose we collect the following information: your name, email, fuel card number, vehicle registration number, fuel information, mileage and related costs. We may also collect toll-related information, such as information on location, time and costs.
     
  • With whom do we share your personal information?
    Our Clients (your employer) may have access to certain personal information made available by us through LeasePlan applications and portals. Clients may have access to personal information in the context of reviewing the status of their fleet (e.g., mileage), and other fleet reporting functionalities (e.g., fuel consumption and fuel price and trend analysis reporting). See also section 2.

 

MOBILITY SERVICES.    

Renting.  

  • What does this purpose entail?
    We collect your personal information to provide our rental program services, so that you can, for example, reach LeasePlan’s rental specialists, rent a vehicle from the most appropriate rental location or have a rental vehicle delivered to you.
     
  • Which personal information do we process for this purpose?
    For this purpose we may collect: your name, email, mobile phone number, vehicle registration number, related costs, delivery location, rental time and company contact person. 
     
  • With whom do we share your personal information?
    We may share your data with LeasePlan’s (external) rental specialists. See also section 2.

 

Roadside assistance.    

  • What does this purpose entail?
    When you experience a car malfunction, if LeasePlan’s services to you include roadside assistance, you may contact LeasePlan to arrange roadside assistance, for which we work closely with contracted third parties, or you may contact the third party directly. 
     
  • Which personal information do we process for this purpose?
    For this purpose we may collect the following information: your name, email, mobile phone number, vehicle registration number and location of where assistance was needed and provided.
     
  • With whom do we share your personal information?
    We may share your information with third parties providing on the road repair services, towing services or a replacement car. See also section 2. 

 

DRIVER SAFETY PROGRAM.    

To prepare, manage and administer trainings.    

  • What does this purpose entail?
    We may provide various driver safety and risk management training programs in order to analyse and improve driving behaviour, promote your company’s proactive commitment to safety and good corporate citizenship, decrease accident rates, validate the effectiveness of your company’s overall safety initiatives and identify communication and training opportunities. We engage third parties for administering and executing such safety programs, who may contact you to initiate a safety assessment and provide the actual training courses (either online or in a classroom setting). We receive back from these third parties information regarding trainings that have been recommended, signed up for and completed. 
     
  • Which personal information do we process for this purpose?
    For this purpose we collect/process the following personal information:
     
  • Directly from Clients (your employer): your name, (company) and email address. 
     
  • From third parties engaged by us: trainings signed up for.
     
  • With whom do we share your personal information?
    We share your information with third parties engaged by us to administer and execute the driver safety programs, as well as with our Clients (your employer). See also section 2.

 

LEASEPLAN PLATFORMS.    

Various portals and apps for drivers.  

  • What does this purpose entail?
    LeasePlan applications and portals have a number of functionalities which are set out in their terms and conditions of use.  
     
  • Which personal information do we process for this purpose?
    We use your name and email address to provide you with LeasePlan generated log-in data (username and temporary password) so that you can access LeasePlan applications and portals.  
     
  • With whom do we share your personal information?
    See section 2.

 

(International) Fleet Reporting.    

  • What does this purpose entail?
    (International) Fleet Reporting entails dashboard reporting on a country and/or international level to our Clients (your employer). (International) Fleet Reporting allows Clients for instance to access and evaluate the mileage or the remaining lease period of (individual) vehicles. We also use the data contained in the Fleet Reporting tool to provide (aggregated) insights to our Clients (your employer) into key aspects of their country’s fleet management (such as cost and risk issues) for the purpose of implementing a balanced fleet management approach (cost, environment and safety), managing fleet policy implementation and compliance, assessing the effectiveness of policy changes and proactively communicating relevant fleet developments. 
     
  • By way of example, on the basis of such dashboard reporting, each Client has access to (i) various data pertaining to the CO2 emissions of its vehicle fleet per country, and (ii) measures proposed by LeasePlan to reduce the fleet’s environmental impact. LeasePlan and the Client can then study and discuss the company’s fleet/vehicle policies, and set targets in order to achieve a lasting reduction of fuel, CO2 emissions and other car expenses. Based on this information, each Client can take informed decisions aimed at reducing CO2 emissions within its fleet in a certain country, e.g., by providing eco-driving style training to its Drivers or acquiring more climate neutral vehicles.
     
  • Which personal information do we process for this purpose?

For this purpose we may process the following personal information:

  • From our Client (your employer): Driver name, Client-generated Driver ID, name and contact details of Client’s contact person, (email) address, telephone number, and use of fuel card (optional).
  • Ourselves: vehicle details (e.g., make, model, vehicle registration number), remaining contract duration, damages sustained by a vehicle, fuel type, number and type of fuel card, fuel consumption and insurance data. 
  • From Driver: mileage and description of damages sustained by a vehicle involved in a car accident. 
  • Data received from others (such as police, local municipalities, service garage/center): traffic and/or parking fines, mileage and information on vehicle maintenance and repairs.
  • With whom do we share your personal information?
    We share this information with the authorised (International) Fleet Manager of the Client. See also section 2. 

 

LEASEPLAN BUSINESS PURPOSES.    

Management reporting.   

  • What does this purpose entail?
    We will process your personal information for various business purposes, such as data analysis, audits, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
     
  • Which personal information do we process for this purpose?
    For this purpose we may process various information that we collect in the context of providing our Services (such as your name, contact details, vehicle details etc.), as needed for one of the purposes set out above. 
     
  • With whom do we share your personal information?
    See section 2.

 

Compliance with laws and legal obligations and protection of LeasePlan assets and interests.    

  • What does this purpose entail?
    We will process your personal information as appropriate or necessary (a) under applicable law, including laws outside your country of residence and including regulatory guidelines (e.g. counterparty due diligence, money laundering, financing of terrorism and other crimes); (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions and other applicable policies; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
     
  • Which personal information do we process for this purpose?
    For this purpose we process your name, your contact information, your correspondence with LeasePlan, your use of Services and any other information mentioned in this Statement, if such is required for one of the purposes mentioned in the previous paragraph. 
     
  • With whom do we share your personal information?
    Only if we are required to do so by law or regulatory guidelines to which LeasePlan is subject, your personal information will be provided to supervisory agencies, fiscal authorities and investigative agencies. See also section 2.

 

1.3 DATA REGARDING CLIENTS.    

CLIENT ACCOUNT MANAGEMENT.    

To provide, manage and administer the Client account.    

  • What does this purpose entail?
    We collect your information to handle day-to-day management and administration of the Client accounts.
     
  • Which personal information do we process for this purpose?
    For this purpose we may process business contact details and log-in details to our Client online accounts.
     
  • With whom do we share your personal information?
    See section 2. 

 

To communicate with you.    

  • What does this purpose entail?
    You can contact us by various means (such as email or telephone, or via our website). In this case we will use your personal information to answer your question/request. We can also contact you, for example, regarding day-to-day management and administration of your Client account.
     
  • Which personal information do we process for this purpose?
    For this purpose we may process your name, your business contact details, your correspondence with LeasePlan pertaining to your question/request and all other personal information you provide to us and/or which is necessary to appropriately respond to you.
     
  • With whom do we share your personal information?
    See section 2.

 

For surveys or other (marketing) communication.   

  • What does this purpose entail?
    We will process your personal information to send you surveys and other communications, for example, to keep you updated on events, special offers, possibilities and current and future products and services of LeasePlan. We will send you such surveys in the form of either a periodic email or an email to request your feedback on our Services and other services performed on the vehicle. We may also send you postal newsletters/brochures/magazines (postal mailings). 
     
  • Which personal information do we process for this purpose?
    For this purpose we may process your name and your business contact details.
     
  • With whom do we share your personal information?
    See section 2.

 

LEASEPLAN PREMISES.    

Access to and security control of LeasePlan premises.  

  • What does this purpose entail?
    We may process your personal information when you visit us on our premises for the purpose of ensuring appropriate access controls and security.
     
  • Which personal information do we process for this purpose?
    For this purpose we may process your name, your contact information and the person you are visiting.
     
  • With whom do we share your personal information?
    See section 2.

 

CLIENT REPORTING.    

Fleet Reporting and International Fleet Reporting.  

  • What does this purpose entail?
    We provide online reporting tools “Fleet Reporting” and “International Fleet Reporting”. Clients’ contact persons can log onto these tools to review the status of their fleet, and to use other fleet reporting functionalities, such as dashboard reporting, trend analysis reporting, vehicle mileage and end of lease term.
     
  • Which personal information do we process for this purpose?
    For this purpose we collect contact details and job function (e.g., (International) Fleet Manager) of Client’s contact person, and login details (e.g., username and password). 
     
  • With whom do we share your personal information?
    See section 2.

 

2. With whom else do we share personal information?

In addition to what is indicated for each purpose above regarding sharing of personal information, we may also use third-party service providers to perform certain processings on our behalf, such as information technology and related infrastructure provision, security (including identity and access management) services, and legal, financial/accounting and other similar services. 

To the extent that these third parties have access to personal information in order to execute these processings, we have undertaken technical, organizational and contractual measures to ensure that your personal information is exclusively processed for the purposes mentioned above. 

Only if we are required to do so by law, your personal information may be provided to supervisory agencies, fiscal authorities and investigative agencies.

 

3. Do we transfer personal information to another country?

In addition to what is indicated for each purpose above regarding sharing of personal information, we may also use third-party service providers to perform certain processings on our behalf, such as information technology and related infrastructure provision, security (including identity and access management) services, and legal, financial/accounting and other similar services. 

To the extent that these third parties have access to personal information in order to execute these processings, we have undertaken technical, organizational and contractual measures to ensure that your personal information is exclusively processed for the purposes mentioned above. 

Only if we are required to do so by law, your personal information may be provided to supervisory agencies, fiscal authorities and investigative agencies.

 

4. How long do we retain personal information?

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law.

 

5. How do we secure personal information?

Your personal information is treated as strictly confidential and LeasePlan has taken the appropriate technical and organisational security measures against loss or unlawful processing of such information. To this purpose, LeasePlan uses several security techniques, including secure servers, firewalls and encryption, as well as physically safeguarding the locations where personal information is stored. 

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please contact us immediately.

 

6. How to deal with updates to this Statement?

We may change this Statement at any time. Please take a look at the “Last Updated” legend at the top of this page to see when this Statement was last revised.  Any changes to this Statement will become effective when we post the revised Statement on the Services. Your use of the Services following these changes means that you accept the revised Statement.

 

7. Do you have questions?

If you have any questions about this Statement, please contact us by email or telephone at:

Local Privacy Officer
LeasePlan New Zealand
PO Box 74449
Greenlane, Auckland 1546
privacy_officerlpnz@leaseplan.com